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Nex Level Pay Ensures Your Data stays Private, Your Payments stay Secure, and Your Trust stays Strong.
WHERE PAYMENT SECURITY MEETS GRIEVANCE POLICY INTEGRITY.
If there is a grievance or concern in respect of these Terms or the Services provided by Nex level pay, you are requested to email us details of the same at support@nexlevelpay.in. Any concern shall be sought to be addressed by Nex level pay and in the event of any dispute, You and Nex level pay shall endeavour to amicably resolve the dispute.
20.2. These Terms shall be governed and construed under the laws of India and the courts of Chennai shall have exclusive jurisdiction.
21.1. Nex level pay shall not be in breach of its obligation hereunder if it is delayed in the performance of or is unable to perform (whether partially or fully) its obligations (provide the Services) as a result of the occurrence of a Force Majeure Event (defined below).
21.2. Force Majeure Event means any event, whatever be the origin, not within the reasonable control of Nex level pay, which Nex level pay is unable to prevent, avoid or remove or circumvent by the use of reasonable diligence. Force Majeure event shall include, but shall not be limited to, acts of god, acts, orders, directions of governmental/ regulatory/ judicial/ quasi-judicial/ law enforcement authorities/ agencies which hinders Nex level pay from performing its obligations under any agreement, including these Terms, with you, war, hostilities, invasion, armed conflict, act of foreign enemy, embargoes, riot, insurrection, labour stoppages, outages and downtimes systems failures experienced by a facility provider, revolution or usurped power, acts of terrorism, sabotage, nuclear explosion, earthquake, pandemic, epidemic, hacking or man in the middle attack or similar attacks/ intrusions, fires, typhoons, storms and other natural catastrophes.
22.1. Nex level pay has constituted appropriate grievance redressal mechanism within the organization to resolve any grievances of the Users. Nex level pay has designated an officer to redress the genuine grievances of the Users, the details of whom are stated herein below (“Grievance Redressal Officer”).
22.2. In the event of any clarifications/queries/complaints/grievances in respect of the Services and/ or the Platform provided by Nex level pay, you shall write to support@nexlevelpay.in.