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We guarantee quick and hassle-free resolutions for eligible transaction reversals and refunds.
WHERE PAYMENT SECURITY MEETS REFUND POLICY INTEGRITY.
This Refund Policy Outlines the Terms and Conditions Under Which Refunds May be Processed by Nex level pay ("The Company") for Services Provider, Including but Not Limited to Payments, And Insurance Payments. The Company Aims to Provide a Seamless and Secure Transaction Experience through Mobile App & Website. However, Refunds May be Considered in Specific Scenarios, as Detailed Below:
Every Transaction is Encrypted and Processed through Certified and Secure Payment Gateways, Ensuring Complete Protection of Your Financial Data.
We Maintain Clear and Consistent Policies on Refunds, Fees, And Service Terms—So You're Always Informed and in Control.
We Work only with Verified Billers, Institutions, Government Bodies, And Utility Service Providers to Ensure Authenticity at Every Step.
Our Responsive Support Team is Available to Assist You Promptly Via Email or Chat, Ensuring All Your Concerns are Addressed Without Delay.
Refunds will Only be Processed in Case of Verifiable Errors or Transaction Failures Attributable to the Company or Its Integrated Service Providers
All Refund Requests Must be Submitted in Writing with Complete Transaction Details and Supporting Documents within 7 WORKING DAYS from the Date of Transaction.
Once a Payment is Successfully Processed and Credited to the Biller, NO REFUND will be Issued.
In Case of Duplicate Payments or Failed Transactions Where the Amount has been Debited, Refunds will be Processed AFTER CONFIRMATION from the Biller and Payment Gateway, Typically within 7-14 BUSINESS DAYS.
Refunds for Educational Fees are Subject to the Respective Institution's Refund Policy.
Payments Made Toward CONVENIENCE FEES OR DIGITAL PROCESSING CHARGES are NON-REFUNDABLE.
The Company will Process Such Refunds ONLY UPON FORMAL INSTRUCTION from the Institution and Applicable Administrative Charges May be Deducted.
Refunds, If Applicable, Will be Processed ONLY AFTER RECEIPT FROM THE RESPECTIVE PROVIDER and May Take UP TO 30 BUSINESS DAYS to Reflect in the Original Payment Method.
Any Applicable SERVICE CHARGES Collected by the Company are NON-REFUNDABLE.
Cancellations and Refunds for Travel Bookings (Tickets, Hotels, Tours) are Governed by the Individual Service Provider's Policies
Refunds, If Applicable, Will be Processed ONLY AFTER RECEIPT FROM THE RESPECTIVE PROVIDER and May Take UP TO 30 BUSINESS DAYS to Reflect in the Original Payment Method.